“The implementation of Salesforce marks a significant milestone for Innova. We anticipate this will enable us to place our current and future customers even more centrally in our services. We went live with the initial version in July, and since then, our customer service for Gewoon Energie clients has been operating via Salesforce. Despite needing to adjust to the new workflow, enthusiasm is growing. This is partly thanks to our partner, Growteq, who is handling the implementation. Growteq has previously implemented Salesforce in the energy market, allowing us to hit the ground running. There is still much to be done to fully transition to Salesforce with our marketing, sales, and customer service across all our brands. Together with Growteq, I am confident that we will succeed, and I expect to see the results of this transition reflected quickly in our goals for customer growth and satisfaction.”
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